Greetings from Orion Pharmacy. You (“the Customer,” “the User,” or “the Caregiver”) and Orion Pharmacy LTD are parties to the following Terms and Conditions, which, when read together with the Privacy Policy, govern your purchase and use of the goods and services (the “Products”) from orionpharmacy.com and create a binding contract between you and Orion Pharmacy LTD.

You are presumed to have accepted to all of the following Terms and Conditions of Sale/Service by visiting, viewing, accessing, or otherwise utilizing any of the services or information created, gathered, compiled, or provided to www.orionpharmacy.co.ke. Therefore, please carefully read these Terms before using this website since you agree to be bound by them. Do not use this website if you do not agree to these terms and conditions.

By using the Website in any way, you agree to be bound by these terms and conditions for use and access to the Website.

Users of the website offered as part of the Services are able to order health and wellness products via the technological platform made up of the Services. You may use the Services only for your own personal, non-commercial needs.

Eligibility

You will be “Eligible” to use the Services only when you fulfil all of the following conditions:

You have attained at least 18 (eighteen) years of age.
You are competent to enter a contract under the Applicable Laws.
You have a valid registered mobile number or email address.
You agree to comply with our terms and conditions of use.
If you are not eligible, please immediately abandon all attempts to register with us or use our services.

We will not knowingly collect information from ineligible Website visitors.

You acknowledge that we rely completely on the information provided by you and we shall not be held liable if you or anyone who uses your Account to access the services on the Website is not eligible to use the same.

Creating an Account

To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving e-newsletters), you must set up an account with orionpharmacy.com (“Orion Pharmacy Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and date of birth. All of your registration information provided in the Customer Information form is handled and stored in accordance with the terms set out in our Privacy Policy. The data provided by you will be used for contacting you for all service related matters.

You realize and agree that in order to register on the Website, you must first meet the requirements of Clause and provide a working email address and mobile number.

You must submit your registration information in the website or application before receiving a One-Time Password (OTP) to the mobile number you provided during registration. To finish the registration procedure, you will need to input the OTP.

You will be added to our platform, where you can use the Services provided on the Website, after the verification process in accordance with Clause above is complete.

When you register using the Customer Information form, you guarantee that the information you provide is true and truthful, and you pledge to keep it that way.

You must not use someone else’s account, email address, or any other information that is not your own, or impersonate someone else. If you provide fraudulent, erroneous, outdated, or incomplete registration data, we are not responsible.

To ensure that the communication we want to send to you is delivered promptly and is not communicated to any other entity or third party, you undertake to promptly update your Registration Data on the Account in the event that any change occurs to the aforementioned Registration Data.

We reserve the right to suspend or terminate your Account immediately and indefinitely if we have reason to suspect that the Registration Data or any other information you have provided is inaccurate or false, that your Account’s security has been compromised in any way, or for any other reason we may determine to do so. We will not be held responsible for any loss or damages resulting from your failure to keep your account credentials confidential. You must tell us right away on if you believe there has been any illegal use of your Orion Pharmacy account. Additionally, we reserve the right to immediately and indefinitely terminate your Account in the event that we discover any complaint from the Service Provider.

In regards to your mobile number and email address, you are only permitted to have one account.

Your username and password for our Orion Pharmacy Account are unique to you. Your account cannot be assigned or otherwise transferred, and you are in charge of any actions taken in connection with your Orion Pharmacy Account.

Price and Payment

Prices for all of our products include all necessary statutory taxes.

We go out of our way to ensure that the product availability and pricing information on our website is correct and current. The availability of a product or its pricing, on the other hand, may occasionally be inaccurate. In such circumstances, we disclaim all liability for typographical or other errors and have the right to revoke the sale.

Even after you’ve made your order, we reserve the right to correct any errors or omissions related to price and product descriptions, and we also reserve the right to change or update any other information at any time without prior notice.

You may use Mobile Money to make the payment.

Use of Information on the Website

The information offered on the website or through our services is only meant to provide general knowledge; it is not meant to be used in the diagnosis, treatment, cure, or prevention of any disease.

Any information provided to you via the website has come directly from the producer or suppliers of the goods being sold and is not intended to be used to identify, treat, prevent, or cure any disease.

For certain medical issues, the information on this website is not a replacement for professional medical advice or treatment. It’s crucial that you don’t make medical decisions and that you always seek the counsel of your doctor or another licensed healthcare provider with any queries you might have regarding your health.

Any thoughts or comments that could be expressed in the website content or in other information made available through our services are not supported by Orion Pharmacy. A professional connection between you and orionpharmacy.com is not created by your submission of comments or queries about our products.

Cookies Policy

When you visit the website with your browser set to accept cookies, you are telling us that you want to use our services and goods and that you are okay with us using cookies and other technologies to do so in accordance with this notice and our Privacy Policy. For instructions on how to change your device’s settings so that you are informed whenever a new cookie is received or how to completely turn off cookies, see the section below.

In order for our systems to recognize your device and deliver features like 1-Click purchasing, recommended for you, interest-based advertisements on other websites (like Orion Pharmacy Associates with content served by Orion Pharmacy), and storage of items in your shopping basket between visits, we transfer unique identifiers called cookies to your device.

We utilize cookies, web beacons, action tags, single-pixel gifs, and other technologies (collectively referred to as “cookies”), similar to other online ad networks. Cookies provide us the information we need to find out which adverts you view, which ones you click, and other things you do on our sites and on other websites. This enables us to show you more relevant and helpful adverts. For instance, if we are aware of the advertisements you see, we can be careful to avoid showing you the same ones repeatedly.

We also use cookies for additional purposes, including:

Recognizing you after you log in to our site. As a result, among other tailored features and services we offer, we are able to propose products to you, show personalized information, identify you as a Prime member, and let you use 1-Click purchasing.

delivering content—including advertisements—on our website and other websites that is pertinent to your interests. Your settings as outlined in the following section will affect how we provide your interest-based adverts.

keeping track of the options you’ve specified. This enables us to respect your preferences, such as whether you want to receive interest-based advertisements. Generally, you can use Your Account to exercise your choices.

Keeping track of items stored in your shopping basket.

Conducting research and diagnostics to improve our content, products and services.

Preventing fraudulent activity.

Improving security.

Disclaimer of Warranties and Limitation of Liability

Unless otherwise specified, all information, products, and services featured on or otherwise made accessible to you through this Website are provided by us on a “as is” and “as available” basis. To the fullest extent permitted by applicable law, we expressly disclaim any warranties, either explicit or implied. You hereby explicitly acknowledge that usage of this website is at your own risk.

Although we are extremely concerned about your security, please be aware that Orion Pharmacy disclaims all liability for any harm or viruses that may infect your computer hardware, mobile device, or other property as a result of your access to, use of, or browsing in this site.

Even while Orion Pharmacy made a good faith attempt to ensure that all information published on the Website was accurate at the time of posting, there may be inaccuracies for which we cannot be held responsible. We reserve the right, at our sole discretion, to remove or change any information on the Website.

The efficiency, reliability, or security of the Products offered on Orion Pharmacy’s website are endorsed.

Despite Orion Pharmacy’s best efforts to accurately depict product colors on its website, the exact color you see will depend on your device. We cannot guarantee that the color of the Products that are shipped to you will match the color that is displayed on your device. Please be mindful of slight variations in the products’ packaging appearance.

We might allow you to access our data and get in touch with us via social media platforms like Facebook and WhatsApp. The terms of use and privacy policies that apply to the usage of these third-party websites and apps—which are not affiliated with us in any way—are expressly disclaimed by Orion Pharmacy.

Any portion of the website or any of its contents may be changed or removed at any moment without prior notice by Orion Pharmacy.

Website Availability

We make every effort to ensure that the Website is accessible every day of the year, 365 days a year, at all times. But occasionally, for circumstances beyond our control or owing to maintenance, server or other technical issues, the Website may be momentarily inaccessible. Orion Pharmacy does not guarantee constant access to this website or other websites it links to. However, if we are aware of planned maintenance for our website, we may, but are not required to, send a notification.

Links to third-party Website/Apps

We may offer links to other websites or applications, including those operated by our partners that handle online payments for you and social media sites like Facebook and WhatsApp. We will not be held liable for any loss or inconvenience incurred as a result of utilizing such website/App link, nor are we responsible for the availability or proper operation of any connected pages or sites.

Terms of Sale

You will pay for your orders as you complete the transaction.

There won’t be any credit facilities available, and full payment is required.

You will be asked to choose a Branch throughout the ordering process that will serve as a collecting point for any orders that you would like to pick up at one of our locations. After delivery, all ordered items must be picked up within 24 hours.

From the time you place your order until it is delivered to the pickup location of your choice, Orion Pharmacy will keep you informed about the progress of your order.

Orion Pharmacy is not obligated to you and is free to accept or reject any order submitted by a customer in its sole discretion.

Any promotion or offer on Orion Pharmacy’s website may be discontinued at any time without prior notice.

We reserve the right to impose a cap on the number of orders that can be placed for any Product found in our online store without prior notification.

You agree that you have completely and truthfully submitted your personal information, including your health information, and that Orion Pharmacy and/or its affiliates may use it. You warrant that you have undergone a physical examination by a doctor and that the prescription you are ordering is written by a licensed physician or other qualified healthcare professional.

You are aware that every product must be prescribed by a licensed pharmacist, and that authentication is necessary to ensure the product is of high quality.

If you are the patient/parent/authorized person on behalf of the patient, you authorize and appoint Orion Pharmacy and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent through orionpharmacy.com; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize Orion Pharmacy and/or its affiliates to deliver the order to your designated location. This authorization shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.”YOU CONFIRM THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES.”

“If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to Orion Pharmacy and/or its affiliates on the Patient’s behalf.”

Prescription Medication Policy

As a fully certified and governed business, Orion Pharmacy takes all necessary efforts to carefully follow by the rules and laws governing the distribution of prescription drugs. You acknowledge and accept the following terms about the purchase of any prescription medicines by making your order for them.

Without a valid prescription from a qualified physician, Orion Pharmacy will not administer any prescription drugs.

If you are ordering prescription medication(s), you hereby affirm that you will submit us an original scanned copy of your valid prescription(s) via our points of contact. This prescription will then be reviewed by and approved by our licensed pharmacists. Please be aware that in order to receive restricted pharmaceuticals from one of our branches, you must physically be there and surrender the original copy of your prescription. We reserve the right to refuse to deliver these medications to your area.

The Orion Pharmacy website solely provides information about drugs; it is not meant to be a source of medical advice or information about diagnosis or treatment. If you rely on the information on the Website, we are not responsible for any negative consequences or injury that may result for you.

Orion Pharmacy needs you (the User, Customer, or the Caregiver) to attest that he or she is fully informed of the indications, side effects, and drug interactions, as well as the consequences of a missed dose or an overdose, of the medications they order from us. Before buying or ingesting any medication from Orion Pharmacy, it is essential to get medical advice from a qualified specialist.

Copyrights, Trademarks and other Intellectual Property Rights

Orion Pharmacy is a registered Trademark.

According to Orion Pharmacy’s Terms & Conditions, visitors/customers are only permitted to examine the material of the website in order to visit, order from, and communicate with us. Every piece of content on this website, including but not limited to photographs, graphics, text, logos, and page headers, is protected by Orion Pharmacy’s copyrights and/or other intellectual property. The owners of any other trademarks not held by Orion Pharmacy that are used on this website may or may not be related to, connected to, or supported by us.

You hereby agree that unless otherwise expressly permitted in a separate agreement with this Website, you will not replicate, duplicate, or copy the material of Orion Pharmacy for any reason.

User Indemnification

ou hereby agree to indemnify, defend, hold harmless Orion Pharmacy and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

Applicable Law and Jurisdiction

The laws of Kenya shall govern these terms and conditions, as well as how you use this website and its content, and shall be followed in all aspects.

Severability

If any part of these Terms and Conditions is found to be void, invalid, or for any other reason unenforceable, the remainder of these Terms and Conditions will continue to be valid and enforceable without that part being affected.

No Waiver

Any failure on Orion Pharmacy’s behalf to enforce any provision of these Terms and Conditions shall not be construed as a waiver of any of our rights hereunder, whether for past or future acts of any individual. No element of these Terms and Conditions shall be regarded to have been waived by Orion Pharmacy, regardless of whether we have received any money or someone has relied on our conduct. No waiver shall be valid unless it is explicit, in writing, and signed by an authorized representative of Orion Pharmacy.

Submissions

Any content you send to Orion Pharmacy (referred to as “Submissions”) may be accepted, edited, or rejected at our sole discretion. Such Submissions must not be abusive, indecent, threatening, unlawful, obscene, defamatory, menacing, or otherwise objectionable, nor should they be offensive on moral, religious, racial, or political grounds. Such offensive contents may be transmitted in violation of pertinent legal restrictions and pharmacy ethics.

In relation to the Submissions, Orion Pharmacy shall be regarded to be the owner of all known and future rights of every kind and nature. By posting, uploading, inputting, or providing your submissions, you hereby grant unrestricted use of the submissions for any purpose, without payment to you. This includes a perpetual, royalty-free, and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your submission. It also grants you the right to publish your name in connection with your submission.

Additionally, you guarantee that your submissions won’t breach any third party’s privacy or publicity rights, copyright, trademark, trade secret, moral rights, or other intellectual property rights.

It is against the law for the User/Customer to upload, post, or otherwise distribute any data or software that is contaminated with malware like viruses or worms.

Any Submissions on its website are not supported by Orion Pharmacy, and it is not in charge of them. The Submissions and your reliance on the material, including but not limited to remarks, opinions, and reviews provided by Users/Customers, which may be unreliable, offensive, obscene, threatening, or harassing, shall not subject us to liability for any harm or loss.

Termination

You consent to Orion Pharmacy’s right to terminate your access to and use of the Website at any time, for any reason, including without limitation if you violate these Terms and Conditions, in its sole discretion. You acknowledge that Orion Pharmacy may terminate your use of the Website or suspend your account at any time and without prior notice to you. You further acknowledge that Orion Pharmacy won’t be held responsible for any such termination. Upon terminating your access to or use of the Orion Pharmacy website or service, your right to do so immediately expires.

Changes to these Terms and Conditions

The right to change these terms and conditions is reserved by Orion Pharmacy. Any significant alterations or additions to these Terms and Conditions will be communicated to you by Orion Pharmacy, who will also send you a copy of the revised Terms and Conditions via the website, email (if you have provided one), or other suitable method that will allow you to be aware of the changes.

These Terms were revised and published on 18/04/2023.